The Test Proctor will administer exams on behalf of Texarkana College. The Proctor may work independently, with other Proctors or with a Test Supervisor, depending on the size of the administration. All administrations must adhere to Texarkana College guidelines for security, fair and standardized testing practices, professionalism and client and candidate satisfaction. Exams are administered by paper/pencil or Internet-based testing.

Qualifications:

Education/Certification:

• High School Diploma required.  Some college preferred.

Special Knowledge/Skills:

• Customer service related experience, such as education, retail or administrative support.
• Experience dealing with the public from a position of authority.
• Strong verbal skills; ability to communicate effectively.
• Computer literate; comfortable with working on computers. Microsoft Office and Teams experience preferred.
• Ability to handle multiple tasks at a time.
• Ability to read and interpret documents such as safety rules and operating and maintenance instructions.
• Ability to write detailed reports and correspondence.
• Ability to lift up to 25 lbs.
• Must be able to travel to various testing locations.
• Must be punctual.
• Must be at least 18 years old
• Microsoft Office and Teams experience preferred

Experience:

• Experience in testing center or test administration preferred.

Major Responsibilities and Duties

• Verify the arrangement of testing rooms to specification and are appropriate for administering exams.
• Greeting candidates and checking identification, ensuring only approved candidates are testing.
• Providing test instructions, timing exams and passing out test materials.
• Regularly proctoring the exam room(s), to ensure there are no security violations, candidate misconduct or exam materials missing.
• Respond to unexpected occurrences with professionalism, calm demeanor and authority.
• Provide appropriate escalation of any issue or incident and providing a written report of the test event at the end of the event.
• Paper based tests (PBT) & Internet based test (IBT), also launching exams on a computer.
• Receiving and verifying contents of test administration materials including exam booklets and answer sheets.
• Helping candidates if they are having difficulty with the IBT exam.
• Obtaining assistance to trouble-shoot any computer problems, if needed.

Salary:

Commensurate within the Texarkana College pay scale for position.