Community and Business Education Specialist will work with local business and industries in the identification of education and training needs and the development of customized training programs. Assist in providing non-credit, continuing education class offerings that meet the needs of local business and industry, individuals and facilitate state wide training initiatives.

Qualifications:

Education/Certification:

• Bachelor’s Degree of Business Administration or related field preferred.

Special Knowledge/Skills:

• Marketing, and selling a variety of customized training courses.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow through.
• Coordinating course logistics to ensure professional delivery.
• Establishing and maintaining customer relationships.
• Maintaining confidentiality of work-related information and materials.
• Accounting principles
• Oral and written communication skills

Experience:

• Three or more years’ experience successfully serving in higher education, preferably at a comprehensive community college or University.
• Experience with continuing education, distance education, professional development, marketing and/or recruiting and community outreach is preferred.

Major Responsibilities and Duties:

• Conducts tasks in relation to class implementation including ordering books and duplication, payroll, billing, and collections.
• Drafts and prepares contracts related to educational training contracts with external customers including establishing courses, dates, times, locations, and costs.
• Establishes procedures for consultants/instructors to discuss issues and/or feedback.
• Establishes and sustains customer relationships during and after regular business hours through numerous networking channels.
• Conducts telephone calls, e-mails, and visits while marketing training opportunities to potential clients answering questions, replying to issues, or answering enquiries.
• Initiates cold-calls to prospective/potential clients with the aim of making them aware of all services/programs available through the college.
• Makes face-to-face contact with area clients or potential clients.
• Drafts contracts for presentation to client companies including such information as training to be offered, costs, numbers of participants, credits to be awarded, location of training, and many other aspects relative to training programs.
• Coordinates with other staff personnel to follow-up on all client requests, including such things as classroom arrangements, registrations, assessments, and numerous other activities involved in the delivery of services.
• Market and publicize class schedules, websites, and program advertisements to promulgate Workforce Training & Continuing Education opportunities.
• Assists in the production of marketing materials such as ads, brochures, web-related materials, etc.
• Provides training feedback to clients to build new and sustain existing relationships.
• Prepares and proofs reports to higher authorities.
• Participates in professional development through appropriate conferences, workshops, seminars, etc.
• Coordinates services, such as maintenance/room set-up, equipment repair, bookstore, registration, schedule classrooms, create rosters, coordinate supplies, handouts, mail, and files.
• Meet and advise prospective students about programs and classes to fit their needs.
• Registers participants for non-credit courses or provides instructor with information to register participants.
• Prepares reports addressing such issues as student and company feedback, recommendations for resolution of administrative problems, status of on-going programs or grant-funded activities.
• Schedule and organize timelines related to workforce grants
• Other duties as assigned.

Salary Range:

Commensurate within the Texarkana College pay scale for position.